Training

We are convinced that training is effective only when it is practically oriented and corresponds to the developmental needs of the organization, its people and the environment. In order to support the personal and professional development of the staff and as a result contribute to the development of the organization, training must lead to sustainable change in attitudes, knowledge and skills. To achieve this goal, training must be aligned with the objectives of the organization, address its actual structure and operations and be supported at all levels of the company.

We develop the skills, knowledge,  and attitudes of people in the following areas:
Sales and customer service
Customer service
Working with difficult customers
Dealing with objections and complaints
Post-sales service
Negotiation skills
Sales management
Marketing research
Prospecting
Key account management
Management skills
Basics of management – function, role and skills of the effective manager
Time management and delegating
Conflict management
Team building and team management
Negotiation skills
Leadership
Management communication
Interviewing skills (selection, appraisal, motivation etc)
Performance management (appraisal, feedback, development)
Goal setting and control
Decision making
Problem solving
Project management
Relationship management
Coaching skills
Management of interpersonal differences
Business meeting facilitation
Human resource management
Strategic HR management
Personnel planning
Selection and recruitment
Appraisal of personnel
Job desctiptions
Personnel motivation
Learning and development
Team building and development
Team work principles
Team effectiveness
Team communication
Discussion and decision making in team
Effective team meetings
Conflicts in team
Team building
Learning and creativity in team
Defferences and team roles
Organisational development, culture and change
Management of organisational processes
Organisational development
Strategic planning
Mission, vision and values
Design of organisational structure
Change management
Management and development of organisational culture
Organisational effectiveness
Personal development
Stress management
Time management and delegating
Workplace management and filing
Assertive behaviour and impression management
Team work skills
Communication skills
Non-verbal communication (body language)
Telephone conversation skills
Business correspondence
Presentation skills
Creative thinking techniques
Problem solving and decision making
Business etiquette
Enterpreneurship
Training of trainers
Training needs analysis
Training design
Group dynamics
Learning styles
Presentation skills
Interactive training methods
Dealing with difficult trainees
Organisation and delivery
Analysis of training effectiveness

Training methods

Training is based on "Learning through experience" method and applies following interactive techiques:
Group discussions
Role plays
Mini-lectures
Exercises
Simulations
Video analysis
Case studies
Coaching , includes:
Individual discussions and anlysis of challenging working situations;
Observation of behaviour in real working situations, feedback and plans for impovement ;
Follow up